Terms and Conditions

When buying a product from us you agree to the below terms & conditions at the checkout stage, as such please read these carefully.

We reserve the right to cancel any appointment made if we feel you are not the customer for us, or if you conduct yourself in a poor manner and are unreasonable.

Bookings

Some parts of the UK are very busy for technicians and as such it can be up to 14 working days in terms of an installation date. We will try our best to get you the quickest installation date for your area. If this will cause an issue due to insurance theft cover reasons do NOT purchase from ourselves, we are not responsible for poor planning on your part. On the day of your install please allow the technician 30 minutes leeway for arriving at your chosen time. The technician will normally call you 30 minutes before arrival and/or if they are going to be early or later than appointed. When making a booking you will be required to pay a deposit, this is a booking fee to reserve your appointment for the time and date you requested. This is non refundable due to Vehicle Defence assigning a Technician to this appointment by paying the deposit you are agreeing to our terms. 

Payment & Privacy
Vehicle Defence LTD take special care with every order placed by World Pay, Stripe or Paypal. We don't store any card information meaning all your details remain secure.

We forward our payments to a 3D secure card payment service, we don't store your credit or debit card details ourselves or pass any of your information onto a 3rd party. our contact details for legal purposes, we trade under Vehicle Defence LTD, Unit 6 Wateloo Court, Waterloo Road, Stalybridge, SK15 2AU. We perform certain security checks ourselves and also our payment gateway providers carry out checks to protect customers and stop credit card fraud in the UK.

All goods remain the property of Vehicle Defence LTD until paid in full. We reserve the right to charge an administration fee of £45 for any credit or debt card charge back when the customer is at fault.

Warranty/ ServiceCalls/ Warranty Replacement/ CallOut
Vehicle Defence LTD Installations come with a 1 years warranty period as standard under UK / United Kingdom trading laws. This warranty covers the installation and parts within the product purchased. If a product comes with a longer warranty than a standard 1 year, for example some alarms come with a 2, 3 year or lifetime warranty period. Its only the product that's covered by this extended warranty. Not the installation or labour. ( A call out fee will be charged for any fault after the 12 month warranty period. ) A service call/warranty/replacement/call out must take place at point of install, this is the location/address/workshop where the product was originally installed unless agreed with Vehicle Defence Ltd prior to the visit.

If a service call / warranty / call out is required from Vehicle Defence LTD and upon appointment it is a user error or vehicle a vehicle fault which is not related or caused by the installation or expected wear and tear then a call out fee (£149.00) will be charged, this fee is payable to cover the expense of an technician coming to you at your home or workplace. If the fault is a normal product issue such as a (car alarm remote battery going flat) this is not covered by any form of warranty. Any parts which are designed to be serviced by the user, we can't be held responsible for. If an technician arrives onsite and parts are required, which are not covered by the manufactures warranty these will need to be purchased from ourselves*. ( * At additional Cost )

The following are not covered under warranty offered by Vehicle Defence LTD under your standard 1 year warranty period. user error, misuse / abuse of product, damage, Please be aware no one is to modify or change any features of the product or change the installation in any way other than our approved installers.

Under UK / United Kingdom law you the customer, have to allow us the technicians to return to your vehicle within 14 days to put the installation right / correct before contacting any other company. ( Please be aware we send out technicians between 9AM-5PM Mon-Fri.) Weekend call outs will have an additional charge which will be agreed and paid for before a technician attends.

Cancellations
If you wish to cancel a booked appointment, we need more than 48 hours notice (Mon – Fri)  * Excludes public bank Holidays / seasonal periods * if this is not given we will charge a cancellation fee of (£149.00). If we are given incorrect details for a installation when ordering online such as a wrong address, wrong vehicle details or even an incorrect contact number. We will charge a cancellation fee of £149.00.  This is to cover our expenses and the technicians travel and time on site. If you wish to change the installation address or date for that matter, we require more than 48 hours notice (Mon – Fri). If the kit has been sent direct to the technician and this needs to be sent back to us a admin / postage fee of £25.00 will be charged. If 48 hours notice is not given we are fully within our rights to charge a cancellation fee of £149.00.

If an installation is cancelled and the customer requires / requests  a refund from ourselves. then the delivery charge is not refunded ( Even if this is stated as Free Postage when purchasing / This still applies if the kit is sent directly to the technician and needs returning to Vehicle Defence LTD ). Postage still costs between £8-15 per item to deliver. All parts are to be returned by the customer via an insured delivery method. These must be in exactly the same condition as they were sent meaning no product damage, no wires damaged, no manual damage, no paperwork damage, no box / packaging damage. Please be aware there is NO cooling off period on our alarms / immobilisers, tracking systems or parking sensor products as such no refund will be given on these items. as such we will offer a credit which can be used towards any of our other products sold on our website.

If an installation technician is left waiting on arrival, then they will wait onsite for 15 mins. ( Picture evidence may be taken on site ) this is to ensure all other customers appointments are not affected / technician arrives late to any other appointments during the day. If the equipment has been sent to the customer this MUST be available / ready when the technician arrives on site. If any of the above occurs on the installation date Vehicle Defence LTD will need to re-book your installation at https://vehicledefence.co.uk/make-a-booking/ola/services/re-booking-installation and a charge of £149.00 will be payable.

If any items / products / parts are to be returned they need to be sent back to Vehicle Defence LTD, Unit 6 Wateloo Court, Waterloo Road, Stalybridge, SK15 2AU. Remember you the customer are responsible for any items being returned.

Compensation
Vehicle Defence LTD provide the best aftercare and sales support in the automotive industry. We also use certified installers / Thatcham Certified for alarm installations, meaning you are assured you will have your installation carried out to a high standard. If our technician or delivery is delayed due to reasons outside of our control such as traffic or an technicians vehicle breaking down, we are in no way liable to provide compensation.  This includes personal work income / lose of earnings.

Any suspected damage to the vehicle during an installation must be proven and agreed with the technician before he leaves site. If in the rare case damage has been made, then our technicians are all fully insured for such instances. Vehicle Defence LTD are not liable for any claim made against the installer / vehicle.

In a rare case of a  product failing you need to give us a FAIR amount of time ( 14 days under UK law. ) to get the warranty replacement fitted. A receipt will need to be provided when requested.

Pricing.

All our prices state ( Supplied and Fitted ) in the price window tab.  Its very important to make sure at the time of ordering all your vehicle information is correct. If you are unsure extra parts are required for your type of Security or Parking sensor installation. Please contact us before placing your order.

Setting Up Products/Demo
Our installers will always set up and explain how your new product works. Our installers have a time limit of 5 mins to carry this out. Product manuals will be provided on the day, you will be required to fully read these. additional support of such product demo / learning will be chargeable.

Location and Parking
Please be aware you / the customer have to provide parking for our technician. This means all parking permit or payments must be paid for by you the customer. If the job is within the London congestion charge this will be passed onto yourself the customer. The same is applied for any toll roads. The location of where the installation takes place is your responsibility an you must provide a safe and decent work area for the technician. When bad weather occurs you must provide the technician with sufficient covered area to work so that the vehicle they are working on remains undamaged. Technicians are unable to work on public highways due to health and safety and insurance purposes. Failure to comply will result in a cancellation and charge.

Pre and post checks
Our installer will check the vehicle before, and after the installation, and may ask you to sign a completed job sheet. We / Vehicle Defence LTD advise the customer checks the vehicle with the installer before and after the installation, any faults or problems with the vehicle must be raised and discussed with the installer before he leaves site. Any claims thereafter are not liable. The installers / technician are not responsible for any issues raised once the installer has left the site. Vehicle Defence LTD uses Sub Contract technicians, which carry there own insurance policy. Any issues / problems during / after installation must be taken care of by the technician. ( We / Vehicle Defence LTD are not responsible for any issue regarding a vehicle related problem )

Returns
We are able to offer a refund or credit ( depending on the item purchased ) on parts that are returned to us safely, in the original packaging / Un Damaged / Unused and that are pre agreed with Vehicle Defence LTD. No refunds are possible on any delivery charges, or labour. If equipment has been installed, then no labour fees can be refunded. This may include the installation, and de installation of any parts.

By purchasing from Vehicle Defence LTD you automatically agreed to our terms and conditions, and these apply for all instances.